Respecting the provisions of current legislation, www.telycall.com (hereinafter also Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws that this privacy policy incorporates

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it respects the following rules:

Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR).
Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE)

 

Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected on www.telycall.com is:

  • Identity of the person responsible: Telycan S.L.,
  • Trade name: Telycan
  • NIF: B-35226166
  • Address: C/ Pérez del Toro, 16 – Las Palmas de Gran Canaria
  • Email: telycan@telycan.net
  • Activity: Telecommunications and IT (ICT)

 

Registration of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by www.telycan.com, through the forms extended on its pages, will be incorporated and processed in our files in order to facilitate, expedite and fulfill the commitments established between www.telycall.com and the User or the maintenance of the relationship established in the forms that the user fills out, or to respond to a request or query from the same. Likewise, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD applies, a record of processing activities is maintained that specifies, according to its purposes, the processing activities. carried out and the other circumstances established in the RGPD.

 

Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles included in article 5 of the RGPD and in article 4 and following of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights:

  • Principle of legality, loyalty and transparency: the User’s consent will be required at all times following completely transparent information about the purposes for which personal data is collected.
  • Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
  • Data minimization principle: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed.
  • Accuracy principle: personal data must be accurate and always up to date.
  • Principle of limitation of the conservation period: personal data will only be maintained in a way that allows the identification of the User for the time necessary for the purposes of its processing.
  • Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
  • Principle of proactive responsibility: the data controller will be responsible for ensuring that the previous principles are met.

 

Categories of personal data

The categories of data processed on www.telycall.com are solely identifying data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

 

Legal basis for the processing of personal data

The legal basis for the processing of personal data is the consent of the affected party. www.telycall.com undertakes to obtain the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw his consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent will not condition the use of the Website.

On occasions in which the User must or can provide their data through forms to make queries, request information or for reasons related to the content of the Website, they will be informed if the completion of any of them is mandatory. because they are essential for the correct development of the operation carried out.

 

What type of data does www.telycall.com collect from its clients and users?

www.telycall.com collects the following personal data:

  • Identification and contact data (name, ID, telephone, email, postal address, etc.). We collect this data when you fill out the contact form.
  • Different data provided voluntarily by you when contacting us. If you contact us for any reason (due to a claim, to ask a question, etc.), we collect very different types of information that you bring to our attention in order to respond to the request you make to us. makes.

 

What type of data does www.telycall.com collect from people who only access the website to consult information?

If you visit our website (http://www.telycan.com) we will collect:

  • Certain information related to your navigation (it will not always allow us to identify you) through cookies installed on your computer and that you can accept. Please see more details in our cookie policy at the end of this document.
  • The personal data that you voluntarily provide us when completing contact forms. In this case, we will ask you to check a box to prove that you have read this policy and know how your data will be processed. The data obtained through forms on our website are used to respond to the request you make to us.

 

What do we use your personal data for?

We use the data for the following purposes:

  • Respond to the requests that you voluntarily make to us (among others, complaints, questions, etc.). The processing of this data is necessary to maintain the contractual relationship with you, or is based on your consent.
  • Carry out statistical studies and/or satisfaction surveys in relation to services or products provided that help us improve the service or design new functionalities.
  • Statistical studies. We carry out statistical studies to improve our services or design new functionalities. For example, we will evaluate the levels of satisfaction. This treatment has as its legal basis the legitimate interest of www.telycall.com in processing your personal data and, in particular, your opinion about the service and the information that you may provide, to generate statistical studies. or additions that allow the services to be improved.
  • Satisfaction surveys. Likewise, we may carry out satisfaction surveys related to our products and/or services, for which we may contact you by telephone and email. In no case will measures be taken that affect you individually and your personal data will be anonymized. www.telycall.com considers that this purpose is compatible with the commercial relationship, since there is a relationship between both purposes (we carry out satisfaction surveys to be able to provide you with better service). We understand, on the other hand, that you can reasonably expect that your personal information will be processed for this purpose.
  • Offer or send you commercial information related to the services or products marketed by www.telycan.com, as well as about activities and events related to it, as long as you give us your consent. If you authorize us to do so, we may send you these promotional communications, by any means.
  • The processing of data for this purpose is based on your consent.

 

Who do we share your data with?

www.telycan.com does not share information with third parties. If it is necessary to share information, you will be informed in advance.

Personal data of minors

Respecting the provisions of articles 8 of the RGPD and 7 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may grant their consent for the processing of your personal data lawfully by www.telycan.com. If it is a minor under 14 years of age, the consent of the parents or guardians will be necessary for the treatment, and this will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

www.telycall.com undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so that the security of personal data is guaranteed and destruction, loss or alteration is avoided. accidental or unlawful personal data transmitted, preserved or otherwise processed, or unauthorized communication or access to such data.

However, because www.telycall.com cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the data controller undertakes to inform the User without undue delay when this occurs. a breach of personal data security that is likely to entail a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a breach of personal data security is understood to be any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, preserved or otherwise processed, or unauthorized communication or access to said data.

The personal data will be treated as confidential by the person responsible for the treatment, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom the information is made accessible. information.

 

Rights derived from the processing of personal data

The User has on www.telycall.com and may, therefore, exercise against the person responsible for the treatment the following rights recognized in the RGPD and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights:

  • Right of access: It is the User’s right to obtain confirmation of whether or not www.telycall.com is processing their personal data and, if so, to obtain information about their specific personal data and the processing that www.telycall.com has carried out. or carried out, as well as, among other things, the information available on the origin of said data and the recipients of the communications made or planned thereof.
  • Right to rectification: It is the User’s right to have their personal data modified that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
  • Right to deletion (“the right to be forgotten”): It is the right of the User, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected. or treaties; The User has withdrawn his or her consent to the treatment and this does not have another legal basis; the User opposes the treatment and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the data controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible who are processing the personal data of the interested party’s request to delete any link to the data. those personal data.
  • Right to limitation of processing: It is the User’s right to limit the processing of their personal data. The User has the right to obtain the limitation of processing when he challenges the accuracy of his personal data; the treatment is illicit; the data controller no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.
  • Right to data portability: In the event that the treatment is carried out by automated means, the User will have the right to receive from the person responsible for the treatment their personal data in a structured, commonly used and machine-readable format, and to transmit them to another person in charge. of the treatment. Whenever technically possible, the data controller will directly transmit the data to that other controller.
  • Right to object: It is the User’s right not to have their personal data processed or to cease their processing by www.telycan.com.
  • Right not to be subject to a decision based solely on automated processing, including profiling: This is the User’s right not to be subject to an individualized decision based solely on the automated processing of their personal data, including profiling, existing unless current legislation establishes otherwise.

Thus, the User may exercise their rights through written communication addressed to the person responsible for the treatment with the reference “RGPD-TELYCAN”, specifying:

  • Name, surname of the User and copy of the DNI. In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be replaced by any other legally valid means that proves identity.
  • Request with the specific reasons for the request or information you want to access.
  • Address for notification purposes.
  • Date and signature of the applicant.
  • Any document that proves the request you make.

This application and any other attached document may be sent to the following address and/or email:

Postal address: Pérez del Toro, 16 – 35004 Las Palmas de Gran Canaria
Email: telycan@telycan.net

 

Links to third party websites

The Website may include hyperlinks or links that allow access to web pages of third parties other than www.telycan.com, and which are therefore not operated by www.telycan.com. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

 

Claims before the supervisory authority

In the event that the User considers that there is a problem or violation of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a claim with a supervisory authority, in particular, in the State in which you have your habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Data Protection Agency (http://www.aepd.es).

 

ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy and Cookies Policy, as well as that he accepts the processing of his personal data so that the person responsible for the treatment can proceed with the processing. same in the manner, during the deadlines and for the purposes indicated. The use of the Website will imply acceptance of its Privacy and Cookies Policy.

www.telycall.com reserves the right to modify its Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated on December 11, 2019 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.